Help

Answers to common questions, or send our team a request and we will get back to you.

How long does it take to get a response?+

Verified engineers in your area usually respond within a couple of hours. You can follow every update from your request page.

Do I need to know what is wrong?+

No. Pick the closest problem option — the engineer diagnoses it and confirms the details before any work starts.

When am I charged?+

Only after you accept an estimate. You are never charged before the work is agreed.

What if I need to cancel?+

Send us a help request from this page and we will sort it out. There is no charge if the work has not started.

Is there a warranty?+

Yes. Every completed repair carries a warranty period, shown on your request and warranty pages.

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