Refund & Cancellation Policy
Last updated: June 18, 2026 · AUC Smart Services Pvt Ltd
Purpose
This policy governs cancellations and refunds for service requirements posted and bookings made on the AUC Store platform in its local (Phase 1) operating model.
Cancellation by customer
You may cancel an open requirement at any time free of charge. A booking may be cancelled before the professional departs; once the professional is en route or work has started, applicable charges may apply.
Cancellation by professional
If a professional cancels a confirmed booking without a valid reason, they will be accountable through their AUC Score and may face suspension. You will not be charged.
Payments in Phase 1
In Phase 1 no fee is charged on the platform for posting requirements. Payment for services is made directly between you and the professional after work completion, with evidence documented on the platform.
Disputed refunds
If work quality is unsatisfactory and a dispute is raised within the review window, our team will review evidence and may require the professional to redo the work or refund the charge where applicable.
Escrow (future)
As the platform expands, eligible services may move to escrow-based payments where money is held until you confirm job completion. This policy will be updated accordingly.